FAQs

After a 7-day test period, using the full functions of ORDERFOX.com is subject to charge for CNC Manufacturers. You can find further information about this here.

An ORDERFOX.com subscription runs for a duration of 12 months. The subscription extends automatically by a further 12 month period for all users. The CNC Manufacturer can change his subscription during the term of the subscription in the profile settings, namely via the ”End Paid Subscription” setting.

As a Buyer, you can place an unlimited number of manufacturing requests (RFQs) on the platform. As a CNC Manufacturer, you can submit quotes to manufacturing requests / RFQs as well as create RFQs. If you are a Premium Partner, you have the advantage of many additional marketing and communications possibilities. See here for full details.

Improve your business opportunities with a complete company profile. The information and data in the profile are used within the numerous filter tools on the platform, and ensure that the search results are accurate.

The information shown within the company profiles are based on the profile details submitted by each of the individual companies. The information within your specific company profile can be edited and amended by the user(s) authorized / registered by your company. This individual(s) can also upload your company logo and provide company pictures and videos in order to make your company profile stand out.

ORDERFOX.com only logs company profiles based on publicly accessible data (e.g. data taken from the Commercial Register) and the information submitted by companies themselves. Please note, no information is published for companies that have not executed a contract with Orderfox AG – you have complete control at all times over what information your company provides and what information can be seen. If a company is not shown, this means that it has not released its information for searches and wishes to remain anonymous.

You can create unlimited user profiles per company; however, individual accounts must be set up for additional locations and / or subsidiaries of the respective company, so that other users on the platform can properly find and locate you.

Searches are performed in a structured manner according to categories: the terms entered in the search categories are compared with the contents of all the ORDERFOX.com company profiles – e.g. information about machines, areas of expertise and capabilities, etc.

You can use the search function to find relevant contacts in a targeted manner. Combine the search filters to limit your search results. You will receive regular customized emails stating, for example, who has looked at your profile in the past few days, or which ORDERFOX.com users have published an available job that you could respond to (based on the user information you have provided).

Please contact our customer support team by chat or email at: customersupport@orderfox.com. Our team will be happy to help.

Data protection is one of ORDERFOX.com’s top priorities. We appreciate how sensitive company information, and even specific job information can be, therefore we implement specific precautions to ensure that such information remains secure; such as technically encrypted, exclusive and personalized access to the system, and the encryption of data itself using one of the most powerful encryption systems there is. We also monitor who attempts to gain access to the system. These measures guarantee a level of maximum security for you and for your valuable data.

Use the chat function at ORDERFOX.com or contact ORDERFOX.com by phone. The ORDERFOX.com support team assists members with any questions relating to ORDERFOX.com and use of the platform features.

CNC Manufacturers can create, save and subscribe to an unlimited number of searches for their machine fleet. You will be automatically informed about new, suitable CNC RFQs by e-mail.

There are no commission costs incurred by using ORDERFOX.com.

On ORDERFOX.com, Buyers and CNC Manufacturers always communicate directly to ensure the best and most efficient procurement process.