14. April 2020
To provide trust and transparency on our platform, we are using a star rating system. This rating system will help you to develop valuable connections and ultimately choose the right business partners.
On Orderfox there are three different types of ratings:
Please note: Quality and reliability can only be rated once an RFQ has been completed.
In which categories can I rate a company?
You can rate a company based on their communication, quality, and reliability. While you are in the process of negotiating an RFQ, you can rate the communication with your business partner. Once the order has been completed, you can rate them on the quality of their work and their reliability. On top of the 1 (worst) to 5 (best) star rating, you can also submit a written feedback with more specific information.
Can the company that I rated see the rating I sub
Once both parties have successfully submitted their ratings, the ratings are publishedand visible for everyone on the platform. If one user doesn’t rate the other, the rating will become public after 14 days.
Why is there a 14-day time limit on the rating?
Once you have been rated, you have 14 days to give a rating back. To encourage fair and honest feedback, reviews are posted only after both parties have completed their review, or when the 14-day review period has ended.
Can I change my rating after I have submitted it?
Once a rating has been submitted it cannot be changed. If you have completed an RFQ, you’ll additionally be able to rate quality and reliability as well as update your rating for communication.
Where do I find the ratings?
Ratings can be found in the company profile in the “Rating” section. Ratings that you have submitted or that are currently pending are visible in the “Ratings” section in the side bar within your Orderfox account.
What can I do if I received an untruthful rating?
If another user has rated you and you think the rating doesn’t correspond to the truth, you can email us at firstname.lastname@example.org. Please describe your situation to our customer success team, so we can resolve the issue together.